LearnFor renters
How to apply as a renter
Renting through Haven means one profile, verified once, that you carry from search to signature. No agency fees, no paper dossier photocopied for every viewing, no wondering whether a listing is real. Here is the whole journey, step by step.
Create and verify your profile once
Your Haven profile is the thing you build one time and reuse for every home you apply to. You add who you are, who is moving in with you, and the documents an owner reasonably needs to decide: proof of identity, and, depending on the home, proof of income or employment. You control what is attached before anything is shared.
Identity verification happens through a bank-grade check: you confirm your identity with an official document and a liveness step, and Haven records that the check passed. Owners see that your identity is verified. They do not receive raw copies of your ID to keep on a hard drive somewhere. The proof travels; the raw documents stay protected.
The point of doing this once is simple. In the old model you rebuild a paper dossier for every viewing and hope it does not get lost. Here you verify yourself a single time, and every application after that carries the same trusted profile.
Find and shortlist verified homes
Search works the way you would expect, location, price, size, the number of bedrooms, the date you can move, but every home you see belongs to a real, identified owner or manager on Haven. You are not filtering through duplicate listings or bait posts. What is shown is what is available.
Each listing tells you the honest facts: the rent, the deposit, what is included, and when the home is free. When a number is not known yet, Haven shows that it is not known rather than inventing one. You will not find a confident figure that turns out to be a placeholder.
Shortlist the homes you like and keep them in one place. Your shortlist is yours to compare at your own pace, before you talk to anyone.
Apply in a tap and message the owner
When a home is right, you apply with your existing profile. Because everything is already assembled and verified, applying is a single confident action rather than a fresh round of paperwork. The owner receives a complete, trustworthy application, verified identity, the household, and the documents you chose to include.
From that moment you and the owner can message directly inside Haven. Questions about the home, the move-in date, whether pets are fine, what the deposit covers, all in one thread tied to the application, so nothing gets lost across email and phone numbers.
Applying does not commit you to anything and it does not put money at risk. It opens a conversation with a real person who can see you are a real, verified applicant.
From an offer to signing the lease
If the owner wants to proceed, the terms are laid out plainly: the rent, the deposit, the start date, and the length of the lease. You review the actual agreement before you commit, no surprise clauses surfacing at handover.
The lease is signed electronically by both sides. Once signed, it becomes a permanent, tamper-evident record. Haven treats legal artifacts as immutable: the signed lease is never quietly edited. If something needs to change later, that change is a new, linked record with its own trail, so there is always a clear, honest history of what was agreed and when.
You and the owner each hold the same signed document. There is no ambiguity about which version is real.
Setting up autopay and moving in
With the lease signed, you set up rent as SEPA autopay from your bank account. Rent is then collected automatically on schedule, so you are never chasing a payment date or a bank reference. When rent is paid, it is paid, recorded cleanly on both sides.
Your deposit is held in escrow, not pocketed by the owner. It sits in a protected account for the duration of the tenancy and is returned according to the agreed terms at move-out. Every euro is tracked as a double-entry record, money that moves is accounted for on both sides, never a balance someone can quietly overwrite, so what you paid and what you are owed is always provable.
Then you move in. From here the same app carries you through the rest of the tenancy: maintenance requests, invoices, renewal, and eventually move-out. One profile, one place, all the way through. Welcome home.