LearnThe lifecycle
Invoices and receipts
Every euro that moves through Haven leaves a document. Rent receipts for renters, itemized statements for owners, and one clean, exportable record that reconciles to the cent, because behind the interface, money moves as double-entry journal entries, not editable numbers.
A receipt for every rent payment, automatically
When rent is collected by SEPA autopay, Haven issues the renter a receipt the moment the payment settles. No request, no waiting, no chasing anyone for proof. The receipt names the property, the period it covers, the amount, and the date the money actually moved.
Because the receipt is generated from the settled payment itself, not typed up afterward, it can't drift from reality. If the payment settled, the receipt exists. If it didn't, there's no receipt claiming otherwise.
Renters keep a full history in the app: every month, in order, ready to open or download. It's the record you reach for when a landlord, an employer, or a government office asks you to prove you've been paying rent.
Owner statements and Haven's fee, itemized
Owners get a statement for each rent collection that shows the whole picture in one place: rent received, Haven's fee, and the net amount paid out to you. Nothing is folded into a single mystery figure.
Haven's economics are plain and they appear on the statement, not in fine print. Renters pay nothing. Owners keep roughly 99% of rent collected, Haven takes about 1% of rent plus a small one-time fee when we place a tenant. When you read a statement, you can see exactly where that 1% applied and what landed in your account.
Over a year, your statements add up to a complete account of the tenancy: what came in, what Haven charged, what you were paid. It's the document your accountant expects and the one you'd want if anyone ever questioned a figure.
Charges, credits, and adjustments explained
Rent is rarely the only line. There are deposits held in escrow, maintenance costs, occasional credits, and corrections. Haven records each as its own entry with its own reason, so a statement reads as a story rather than a lump sum.
The deposit is a good example. It's held in escrow, kept separate from rent, not spent, not counted as income, and it appears on records as held, not earned. When it's returned or applied at move-out, that's a new documented event, not a quiet change to an old number.
When something needs correcting, Haven never edits the original. It posts a new entry that references the one it adjusts, the way double-entry accounting has always worked. You can see both the first figure and the fix, and why the fix happened.
Exporting records for accounting or taxes
Your records belong to you, so you can take them out. Owners can export their statements and the underlying entries for a property or a whole portfolio, over any period, in formats that drop cleanly into a spreadsheet or an accountant's software.
Renters can export their receipt history the same way, useful at tax time, for a rental reference, or simply to keep a copy outside the app.
Because every export is built from the same journal that runs the money, the totals reconcile. What you export in July matches what you export in December for the same dates. There's no separate reporting system that might disagree with the ledger, there's one source, and the export is a view of it.
Why the paper trail is complete by design
Completeness here isn't a feature we remembered to add. It's a consequence of how Haven handles money. Every cent moves as a journal entry, balances are derived from those entries rather than stored and overwritten, and legal and financial records are append-only, corrections reference the past instead of erasing it.
That means there is no state where money moved but nothing was written down, and no state where a record was quietly altered after the fact. The trail is continuous because the system can't operate without writing each step.
So when you need to prove what happened, a rent payment, a deposit, a fee, a refund, the answer isn't reconstructed from memory or good intentions. It's already there, dated, itemized, and yours to export.